Refund policy

• Exchanges are at the discretion of management.
• Items must be exchanged within 30 days of receipt.
• Exchanged items may be subject to a 20% restocking fee.
• Food items must be unopened, with all seals intact and original packaging.
• Apparel must be new condition (unworn and unwashed) and free of odors
• All items must be in NEW condition & free from debris such as pet hair.
• All returned items must accompany their original packing slip and/or order receipt.
• We do not offer exchanges or refunds for international orders.

Please keep in mind that returns and exchanges are at the sole discretion of management. We will honor an exchange for the same item or any item that we carry that is of equal or lessor value only, provided that stock is available.

Unfortunately, we cannot exchange an item for one that is more expensive by simply charging your card again for the difference. We are only authorized to charge your credit card for your original order total that was approved. Additionally note that once an order is charged to your credit card your credit card information is erased from our records to protect you. 

Any items returned that do not meet the above requirements will be returned to the customer and will not be exchanged for a new items.

We suggest using an insured carrier with signature confirmation when sending back your return. We cannot be responsible for returns lost in transit. We try our best to ship out your exchanged item(s) within 3-5 business days.

* A return label will be sent to you via email if you have received an item that is damaged or if you were sent the wrong item and/or size.